Sometimes You may need urgent help. for example:

you have purchased our any Items and when you are going to use it on your site than you see your site is broken or some unwanted issues are appearing

and your site has regular traffic and they can't use or visit your site for the problem.
Most of the time it's happened for CSS or Jquery Conflict Issue

Now you need Urgent help

you just need to provide your Site URL, Username & Password when you are opening a new ticket.

it helps us very much and we can help you ASAP when we see your ticket.

Note: make sure you provide your purchase key also so we can verify you as our client. 

read: How to find your purchase code?

If you do not provide your Site URL, Username & Password the first time then we will ask you again for it and in this meantime, it takes little time to get back from you.